Is there a minimum order amount?
Does the price include set up, pick up, and delivery?
Yes, although additional fees may apply for areas farther out.
Do you deliver to other cities?
Yes, but travel fees will vary depending on distance.
Does the standard 4-hour rental time include your set up time?
No. We arrive early to set up so you get the entire rental time to play.
When do you set up?
That depends on how many rentals we have that day. Generally we arrive 1-3
hours before the rental time begins. If we have a lot of rentals that day, we may need
to set up as early as 4 hours in advance. If this is the case, we will call the Friday
before to confirm that someone will be at the party location.
We´ve rented some really dirty jumps from other companies. Are they always that dirty?
No. The jump should be clean when you get it. Dade City Party Rentals cleans and
disinfects after every rental.
Do we have to keep it plugged in the entire time?
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they
deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer
cords can pop your circuit breaker so we bring our own heavy duty cords.
What about parks? Do parks have electricity?
We love setting up at parks but most parks do NOT have electricity. If you want to
set up at a park, you must rent a generator. We rent generators at a reasonable cost.
Also, parks are first come, first serve so get your spot early in the day.
What payments do you take?
Cash or Credit / Debit Cards. If paying by cash, please have exact change, as our drivers
do not carry cash.
What if we need to cancel?
Please call our Office as soon the need to Cancel is realized.
Your deposit must be used on future rentals if you cancel your order at least 7 days prior to your event.
Do you require a deposit?
Yes, there’s a deposit charge of 25% total order.
How big are the jumps?
Most of our jumps are 15´x15’. Please note the space required for each jump,
which is listed near the picture of the jump, because some are very big and require
extra space. When in doubt, measure your space to make sure it will fit. Jumps need
room to be staked and they need room for the blower and can´t rub against walls or
trees as this may damage the jump. The sizes listed with each jump include the
space needed for stakes etc.
What about the big jumps? Any special requirements?
Check the requirements listed with each jump. Also, make sure you have at least a
4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds
so we need a clear path with ample room.
What surfaces do you set up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and
concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will
wear through the vinyl jumps.
Can we see a copy of your contract and safety rules?
Yes, you may contact our office for a copy.
Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our
units. Seams may develop tears in high traffic areas over a period of time. If this
happens please alert us at once so we can remedy the situation. If however, damage
occurs due to failure to follow our safety rules or negligence (i.e. not turning off the
blower in high winds) you will be responsible for all damages up to and including
replacement of the unit/blower and etc. which can cost thousands of dollars. We
don´t want you or us to be in that situation which is why we have you sign and
initial on all of our safety rules so that you can be the trained operator.